Shipping and Returns

Shipping Policy

At Aayat Jewellery, we are committed to delivering your orders in a timely and secure manner. We offer free shipping across India on all orders, ensuring you receive your beautiful jewellery without any additional shipping costs.

Delivery Time

We understand that once you place an order, you're eager to receive it! That’s why we aim to deliver all orders within 3 business days from the date of dispatch. Delivery times may vary depending on your location, but rest assured, we work hard to ensure prompt service.

  • Estimated Delivery: 3 business days from dispatch.
  • Orders placed on weekends or public holidays will be processed the next business day.

Order Tracking

Once your order is dispatched, we’ll send you an email with the tracking details so you can monitor the progress of your delivery. Please ensure that the email address provided during checkout is accurate.

International Shipping

At this time, we are primarily focused on shipping within India. However, if you are interested in placing an international order, please contact us at aayatuj@gmail.com for more details regarding shipping options and costs.

Return & Refund Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-day return policy from the date of delivery.

Return Eligibility

  • Items must be returned within 7 days of delivery.
  • Items must be unused, undamaged, and in their original packaging with tags and any accompanying certificates.
  • Personalized or custom-made jewellery is not eligible for returns unless there is a defect in the product.

Return Process

To initiate a return, please follow these steps:

  1. Email us at aayatuj@gmail.com with your order number and reason for return.
  2. We will provide you with instructions on how to ship the product back to us.
  3. Once we receive the returned product and it passes our quality inspection, we will process your refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item is damaged or incorrect. In such cases, we will bear the return shipping cost.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item (subject to the return eligibility) and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@aayatjwellery.com with your order details and photos of the damaged item. We will resolve the issue promptly by offering a replacement or refund.

Contact Us

If you have any questions or need further assistance regarding our shipping or return policies, please do not hesitate to reach out to us at:

Aayat Jewellery
1067, Sector 38-B,
Chandigarh, 160038, India
Email:  support@aayatjwellery.com , aayatuj@gmail.com